PROJECT BUILD | AI | APPLICATION MODERNIZATION
Retrieval-Augmented Generation (RAG) Delivery
Major Property Rental Provider
Our client’s residents and property managers needed a consistent way to explore the rules across different HOA organizations, so that they can enforce those rules or follow protocol. Through our enhanced RAG process, a custom microservices architecture was developed on the client’s Azure cloud infrastructure.
This empowered our client to offer improved customer service with reduced error rates and with faster delivery times. The system is easily scalable and very adaptable to changes, allowing the business to grow with minimal reinvestment needed to scale this area with it.
International Shipping Provider
For operational efficiencies and better customer service, staff and customer service agents need to query complex, multidimensional distribution contract data in Natural Language. Leveraging our Slim RAG delivery process, a bespoke AI system was designed to intelligently extract data from diverse sources, process user queries in natural language, and leverage Large Language Models alongside AI Agents and Chain of Thought techniques.
As a result of the project, our client benefits from lower operational costs, an improved knowledge base, reduced errors and time saved for staff, high customer confidence in the service.
RELATED INSIGHTS
...improved customer service with reduced error rates and with faster delivery times.
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